FAQ

How do I activate a licence?

After checkout you receive a key. Open Unlock, paste the key, and choose Activate. One key works on 3 devices.

How do I move a licence?

On the old device open Unlock and choose Deactivate this device. Then activate the same key on the new device. Quotes do not move with the key. Restore a backup if you want them on the new device.

How do I deactivate a device?

Unlock, then Deactivate this device. The quotes stay on that device. The device no longer counts towards the three-device limit.

How do I edit VAT?

On a quote, open the margin step and switch tax on or off, then set the rate. That rate is for your customer quote. It is not VAT charged by PlumbMargin. PlumbMargin is not VAT registered.

How do I edit labour rates?

Settings lists each labour role with an internal cost and a customer rate. Sample rates are labelled. Replace them with your own before you send a customer PDF, and tick the rate confirmation on the quote.

How do I edit materials?

After you unlock, Materials lets you edit a row, delete it, or import a CSV. Starter costs are blank on purpose. A quote can still add a one-off material line on the free plan.

How do I back up?

After you unlock, Settings, Backup, Export. The file is JSON on your device. You can set a passphrase. The licence key is not included.

How do I restore?

Settings, Backup, choose the file, then confirm. Restore replaces the quotes, customers and materials on that device. If the file was encrypted, enter the same passphrase first.

How does local data work?

Quotes, customers, materials and the licence key for this device stay in this browser. Clearing the browser or losing the phone can remove them. There is no account and no central copy.

How do I add a logo?

After you unlock, Settings accepts a PNG or JPEG up to 500KB. It is drawn on the PDF header.

How does the free limit work?

The free plan keeps 3 genuine quotes. The demo does not count. Pay once for unlimited quotes on this major version. Existing quotes stay on the device.

Who do I contact?

Write to [email protected]. That address forwards once Cloudflare Email Routing is connected. Trader details are on the trader information page.